FAQs

Frequently asked questions

You can set up a customer account by going to the My account subpage and filling in the registration details. After verifying your company data by our service, you will be able to log in to your account and make your first purchase. The customer account verification process may take up to 48 hours.

We currently support payments via PayPal, which also allows you to pay by Visa / Mastercard card.

Yes, you will receive a collective invoice issued on the last day of the billing month. The invoice is sent to the e-mail address provided when registering to the customer account.

We do not charge any subscription or registration fees. Creating a customer account is completely free and does not involve any additional fees.

Send an email to droppreklamace@shumee.pl, including information about: – customer data (name, surname, address) – Date of the order of goods – reasons for returning – quantities of returned products – an account number for a refund Within 1-2 business days you will get information about how to prepare the goods for shipment and when the courier will arrive. After returning the product, the funds will be returned to the given account number.

We are very sorry that the order did not meet your expectations. In this case, please send us information about reasons for the complaint to droppreklamace@shumee.pl In email, please give: – customer data (name, surname, address) – reasons for complaints – a short description of what has happened – photos that will show the damage. Within approx. 1-2 business days, we will send you exact instructions on how to proceed to replace the product / parts.

The order can be canceled until the moment we start filling the order. If you have already received the shipment number, we cannot cancel the order.

We are very sorry that the order is incomplete. Please send us information that items are missing in the order to droppreklamace@shumee.pl In email, please include: – customer data (name, surname, address) – description of the deficiencies in the order Within approx. 1-2 business days, we will send you accurate information about missing elements.

The delivery address can be changed until we start filling the order. If you receive a shipment number, we cannot edit the delivery address.

If the shipment tracking number indicates incorrect information, send an email to droppreklamace@shumee.pl, including information about: – customer data (name, surname, address) – date of the order of goods – account number for reimbursement Within 1-2 business days you will receive information about your order and reasons for its failure.

Orders are delivered by courier directly to the delivery address given in when ordering

All shipments are shipped for free, without an additional fee.

Yes, as soon as your order is shipped, you will receive a unique tracking number that allows you to monitor the delivery process.

Currently, we only ship parcels to the Czech Republic, and we plan to add more delivery countries in the future.

The first thing you need to do is register to a customer account in our store. The service will activate your account after verifying your company’s data. After activation and logging in to your customer account, you will get access to xml product feeds (link) that you can use to add shumee products to your online store or marketplace service.

The product information update occurs every day at night.

Currently, you cannot decide what products are placed in feed. Feeds XML are universal for all our clients. However, you can turn off products that you do not want to sell after adding them to your store.

Yes, you can sell our products both at your online store and on Marketplace platforms.